Terms & Conditions | National Gold Reserve LLC

Terms of Service Without Text START to (832) 371-9498

Terms of Service

National Gold Reserve LLC
Effective Date: Jan 1st, 2026

SMS Messaging Terms & Compliance

Program Description National Gold Reserve LLC DBA National Gold Reserve operates an SMS messaging program that sends appointment confirmations, service reminders, and updates to customers who have booked an appointment through our website or explicitly requested access to SMS notifications. Subscribers may also receive occasional promotional offers if they have opted in to marketing communications.
Cancellations & Opt-Out You can cancel the SMS service at any time. Just text "STOP" to the (832) 371-9498. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help & Support If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@nationalgoldreserve.com.
Carrier Liability Carriers are not liable for delayed or undelivered messages
Message Frequency & Cost As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive periodic texts remindeing you of an upcoming appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Privacy Policy If you have any questions regarding privacy, please read our privacy policy: https://www.nationalgoldreserve.com/privacy-policy

General Terms

The website https://www.nationalgoldreserve.com/ is owned and operated by National Gold Reserve LLC ("Company").

By using this website, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site from National Gold Reserve LLC.

By using the Site in any manner, whether automated or otherwise, you consent to the terms and conditions outlined herein as you are bound by the Terms of Service.

Intellectual Property Rights

Our Limited License to You

This website and all materials available on the Site are the property of National Gold Reserve LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. This site is provided for personal use or commercial use.

You may not use the Site or any of its materials for any purpose that constitutes an infringement or exploits rights that have not been authorized by us.

You may, however, download, copy, and print materials from the Site for personal use, as long as you do not modify the materials in any way and maintain all copyright and trademark notices intact.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, reviews, or videos) to National Gold Reserve LLC, you grant us a perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, distribute, display, and publicly perform your content in connection with our website and services.

Disclaimers

Throughout the Site, we may provide links and pointers to internet sites maintained by third parties. Our listing of such third-party sites does not imply an endorsement or approval of such sites or the information, products, or services offered on or through the site.

The information, products, services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties and merchantability and fitness for particular purpose.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of the products or services. If you obtain products or services through third parties via the Site, the information obtained through your use, including payment information, may be collected by the third-party.

Your participation and dealings with this third party vendor is solely between you and the third party. National Gold Reserve LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

If you suspect unauthorized use of your account, notify us immediately (at support@nationalgoldreserve.com) so we can take action to safeguard your account.

‍Products & Services

National Gold Reserve LLC provides precious metals–related products and services, including but not limited to:

Monthly subscription-based precious metals deliveries (commonly referred to as “Gold Box” subscriptions)
Direct purchases of physical precious metals
Assistance and facilitation related to precious metals investments, including precious metals purchased in connection with self-directed Individual Retirement Accounts (“Gold IRAs”), coordinated with third-party, IRS-approved custodians and administrators

National Gold Reserve LLC acts as a precious metals dealer and facilitator. We do not act as a custodian, trustee, financial advisor, or tax advisor.

All products and services are subject to availability and market conditions.

Program Description: We send text reminders about appointments and gold box deliveries to users who have opted in.

Cancellations & Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help & Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@nationalgoldreserve.com or 832-371-9498.

Carrier Liability: Carriers are not liable for delayed or undelivered messages. Message Frequency & Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages leading up to the scheduled appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy: If you have any questions regarding privacy, please read our privacy policy: https://www.nationalgoldreserve.com/privacy-policy

Subscription Billing & Payment Terms

Payment Authorization

By enrolling in a Gold Box subscription or other recurring service, you authorize National Gold Reserve LLC to:

Collect and securely store your payment card information
Charge your payment method on a recurring basis
Process subscription payments automatically without requiring manual authorization for each billing cycle

You agree to maintain valid and up-to-date payment information on file for the duration of your subscription.

Billing Frequency

Gold Box subscriptions are billed monthly, unless otherwise disclosed at the time of enrollment. Charges are processed automatically according to the subscription schedule you select.

Failed or Declined Payments

If a payment fails or is declined for any reason, National Gold Reserve LLC reserves the right to:

Reattempt the charge
Pause or suspend deliveries
Cancel the subscription if payment issues are not resolved

You remain responsible for all charges incurred prior to cancellation or suspension.

No Refund Policy

All sales are final.

National Gold Reserve LLC does not offer refunds under any circumstances, including but not limited to:

Subscription charges
One-time purchases of precious metals
Market price fluctuations
Customer preference changes
Delays caused by third-party carriers, custodians, or market conditions

By completing a purchase, you expressly acknowledge and agree that no refunds will be issued.

Cancellation Policy

You may cancel a subscription at any time by providing at least thirty (30) days’ advance notice prior to your next scheduled billing date.

Important conditions:

Cancellation requests submitted with fewer than 30 days’ notice may result in one final charge and shipment
All charges incurred prior to the effective cancellation date remain your responsibility
Cancellation is not effective until confirmed by National Gold Reserve LLC

Gold IRA–Related Services

For Gold IRA–related transactions:

National Gold Reserve LLC assists with the selection and purchase of eligible precious metals
All custodial, storage, reporting, and tax-related obligations are handled by independent, IRS-approved custodians or trustees
National Gold Reserve LLC does not provide tax, legal, or investment advice

You are responsible for reviewing and agreeing to all terms imposed by any third-party custodian or administrator involved in a Gold IRA transaction.

Shipping & Delivery

Shipping and delivery timelines are estimates only and may vary due to:

Market availability
Supplier or mint delays
Third-party carrier issues
Regulatory or custodial processing timelines (for IRA-related metals)

National Gold Reserve LLC is not responsible for delays beyond its reasonable control.

Market Risk Disclosure

Precious metals markets are inherently volatile. By purchasing precious metals or enrolling in a subscription, you acknowledge and accept that:

Prices may fluctuate significantly
Past performance does not guarantee future results
National Gold Reserve LLC makes no guarantees regarding appreciation or resale value

Limitation of Liability

To the maximum extent permitted by law, National Gold Reserve LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of any products or services.

Any liability, if established, shall be limited to the amount you paid to National Gold Reserve LLC for the specific product or service giving rise to the claim.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct harmful to others. Without limiting any other provisions of these Terms, if termination is deemed necessary, we may take appropriate legal action for such violations.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which National Gold Reserve LLC operates. Any disputes arising under these Terms will be resolved exclusively through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding these Terms of Service, please contact us at:

Email: support@nationalgoldreserve.com
Phone: (832) 371-9498
Website: https://www.nationalgoldreserve.com/

By using our website and services, you consent to these Terms of Service.